ReflectRise – Privacy Policy, Terms & FAQ

Privacy Policy

Welcome to ReflectRise (https://reflectrise.co.uk). This Privacy Policy explains how we collect, use, and protect the information you provide when using our app and website.

1. Information We Collect

We collect the following information to operate ReflectRise effectively:

• Account information: email and display name.
• Optional profile data: profile picture.
• User-generated content: journal entries, goals, streaks, settings.
• Technical data: device type, operating system, usage statistics.

2. Third-Party Services

ReflectRise uses trusted third-party providers including:

• Firebase Authentication: secure login & account management
• Firebase Firestore: encrypted cloud data storage
• Firebase Storage: profile pictures & media uploads
• Stripe: secure processing of premium subscriptions
• Analytics tools: anonymous usage insights for improving the app

3. How We Use Your Information

• To provide and operate the ReflectRise platform
• To sync journals, goals, themes, and preferences across devices
• To improve app performance and user experience
• To contact you regarding important updates or account notices

4. Data Security

Your data is stored using Google Firebase security standards. We implement encryption, secure access controls, and continuous system monitoring.

5. Children’s Privacy

ReflectRise is not intended for children under 13, and we do not knowingly collect data from children.

6. Policy Updates

This policy may be updated. Changes will be reflected with a new “Effective Date.”

Terms of Service

1. Acceptance of Terms

By using ReflectRise, you agree to these Terms of Service. If you do not agree, please discontinue use of the app.

2. Allowed Use

• You must not use ReflectRise for illegal or harmful activity.
• You may not attempt to reverse-engineer, exploit, or disrupt the app.
• You are responsible for maintaining the security of your login credentials.

3. Premium Subscription

• Premium payments are handled securely via Stripe.
• Subscriptions renew automatically unless cancelled through your account.
• Refunds follow Stripe’s and your bank's policies.

4. Data Ownership

You retain full ownership of your journal entries, goals, and personal data.

5. Account Termination

We may suspend or terminate accounts for abuse, fraud, or violations of these terms.

6. Liability Disclaimer

ReflectRise provides journaling and productivity tools for personal development. Results may vary. We are not responsible for loss of data caused by factors outside our control (e.g., network issues, device failure).

Frequently Asked Questions (FAQ)

1. Is my data private?

Yes, all journals, goals, and personal details are stored securely in Firebase and visible only to you.

2. Can I use ReflectRise for free?

Yes. Free users get journals, goals, themes, progress tracking, and much more.

3. What does Premium unlock?

Premium currently includes themes, advanced analytics, and additional upcoming features.

4. How do I cancel my subscription?

You can manage or cancel subscriptions anytime via the Manage Subscription page in the app.

5. How do I report a bug?

You can email support directly (see below).

Support

If you need assistance, have feedback, or want to report an issue, reach out anytime:

Email: reflectrise25@gmail.com